The agreement between us and you.

LILO has two kinds of users: trainers, who subscribe and run a coaching business on the platform, and clients, who are invited by a trainer to receive coaching. Trainers agree to these Terms by creating an account. Clients agree by accepting their invite and using the LILO mobile app.

LILO is operated by [LEGAL_ENTITY], organisation number [ORG_NUMBER], registered at [ADDRESS]. Contact us at [CONTACT_EMAIL].

LILO is a software-as-a-service platform that helps personal trainers manage programs, clients, bookings, payments, and AI-assisted coaching. It includes a web application for trainers and a companion mobile application for clients.

Creating a trainer account requires a verified email address. One human, one account — don’t share login credentials.

New trainer accounts include a seven-day free trial. After the trial, continued use requires an active subscription. Trainers may invite clients and remain responsible for the coaching relationship — the client contract, the scope of coaching, the health and safety advice. LILO is the software your business runs on, not a party to the coaching relationship itself.

Client accounts are created when a trainer invites you. You access LILO mainly through the mobile app. Your contractual relationship for the coaching itself is with your trainer; LILO provides the software they use.

You can request to export or delete your data at any time. See the Privacy Policy for how that works in practice.

Trainer subscriptions are managed through RevenueCat and billed through your platform of choice (App Store, Play Store, or web purchase). Cancel any time from your store account; cancellation takes effect at the end of the current billing period.

We do not refund partial periods outside the cases above. Prices may change with at least thirty days’ notice and won’t apply mid-period.

Trainers may sell session packages to clients. LILO acts as a software platform, not a party to the trainer–client transaction. Stripe handles funds, KYC, and payouts; trainers must complete Stripe Connect onboarding before they can accept payments.

Refunds for purchased sessions are between the trainer and the client; LILO can assist but isn’t the merchant of record for these payments.

The basics, applicable to everyone using LILO:

• No harassment, threats, or abuse of other users.
• No impersonation, identity theft, or fraudulent claims about credentials.
• No scraping, automated access, or attempts to break our security.
• No using AI features to generate content unrelated to coaching, or to produce illegal, harmful, or deceptive material.
• Don’t upload content you don’t have the right to share.

We can suspend accounts that break these rules.

Trainers are the data controllers for the personal data they store about their clients in LILO. Before activating features that handle that data — especially AI insights and health data — trainers must inform clients about how the data is used and obtain any consents required by law.

If a client asks to be removed, exports their data, or opts out of AI features, the trainer is expected to act on the request promptly. LILO will help where the trainer doesn’t.

LILO’s AI tools generate suggestions — coaching insights, routine drafts, summaries. They are suggestions, not medical advice and not a replacement for a trainer’s judgement. Trainers are responsible for reviewing AI output before applying it with clients.

LILO is not a medical device. It does not diagnose, treat, cure, or prevent any condition. Information shown in LILO is for fitness coaching purposes and should not replace advice from a licensed healthcare professional.

Trainers retain ownership of the content they create — programs, notes, media, templates. Clients retain ownership of their own data. LILO retains ownership of the platform itself, the brand, and the software that powers it. Using LILO grants no licence to copy or resell our platform.

Either side can end the relationship at any time. If you cancel, you keep access until the end of your paid period. We may suspend or terminate accounts that violate these Terms.

On termination, trainers can export their data within thirty days, after which it is deleted in accordance with the Privacy Policy. Clients can request export or deletion at any time.

LILO is provided “as is”. We do our best to keep it running and accurate, but we don’t warrant that it will be uninterrupted, error-free, or fit for every purpose. To the extent permitted by law, our aggregate liability for any claim relating to the service is capped at the amount you paid us in the twelve months before the claim arose.

Nothing in these Terms limits or excludes liability for fraud, gross negligence, or any other liability that cannot be limited under Norwegian law.

Before going to court, please reach out at [CONTACT_EMAIL]. Most things can be sorted out by email.

We will notify you of material changes to these Terms at least thirty days before they take effect, by email and through an in-product banner. Continuing to use LILO after a change takes effect means you accept the updated Terms.

Questions, complaints, legal notices — write to [CONTACT_EMAIL].